Frequently Asked Questions

  • Evercare
  • EyeMed (most plans)
  • Harvard Pilgrim
  • Health Partners
  • Golden Rule
  • Lifetime Benefit Solution
  • Medicaid (Husky)
  • Medicare
  • Stirling
  • Tricare
  • United Health Care (We do not participate with some UHC vision plans.)
  • Vision Service Plan (VSP)
  • AARP
  • Aetna
  • Anthem BCBS
  • Choice Benefits
  • Cigna
  • Connecticare


How long does an exam take?

Most patients can expect to be in our office for an hour.  This includes time to pick out new eyeglasses.  If you are new to our office, you can expect to be here for a little longer as we need to get all of your information in order.  Filling out your paperwork online is a great way to reduce the time before you see the doctor.


If I am not a patient at Wallingford Eye Care Center, can I still get glasses there?


Yes! As long as you have your current prescription available we will be happy to help you find the perfect glasses for you.


Why do you need my medical insurance and routine vision information?

This is a common source of confusion for patients.  Medical insurance plans such as Aetna and Medicare do not cover evaluations for the purposes of prescribing glasses or contact lenses.  Many patients may have a supplemental vision benefit which does cover those evaluations, and many times provide a benefit towards glasses or contact lenses as well.  However, these supplemental benefits do not cover the evaluation or management of eye health problems.  As such, if the ultimate reason for your visit is because of a medical issue with your eyes, we are required to submit your visit to your medical plan.  We are sensitive to the fact that patients may have a higher copayment or out of pocket expense using one plan vs the other and we will do our best to limit out of pocket costs to you, but unfortunately, we have very limited discretion in this arena because these policies are set by your insurance companies and the federal and state governments, not our office. Because of this, we are required by law to submit claims to the most appropriate carrier.

Do I need to see an Optometrist or an Ophthalmologist?

In many cases you can see either. Wallingford Eye Care is a medically-based optometry practice. Our doctors are capable of treating patients with varying eye and health conditions.

Optometrists are unable to perform surgeries, but are able to conduct the pre- and post-operative care. We will refer our patients to Ophthalmologists, if needed, to provide the best possible patient care.

If you are still unsure which type of doctor you need to see, please call our office. If we are unable to treat you, we can provide information on excellent Ophthalmologists in the area.

What is involved in a contact lens fitting?


A contact lens fitting involves a determination of your prescription power and a number of measurements and evaluations of the surface of the eye using advanced technology to ensure your eyes are healthy enough to use contact lenses safely and also to find which lens will fit you best.  Patients will then be shown how to properly insert, remove and care for their contact lenses.  Follow up visit(s) are necessary to ensure that the lenses are working well; as well as to determine the final prescription.    In some cases, contact lens prescriptions need to be adjusted up or down slightly depending on how the lens ultimately fits on the eye and what you are hoping to use them for.   All follow up visits are included in the contact lens fitting fee.  Once the fitting process is completed, a prescription will be issued.


What insurances does WECC participate with?

 

Insurances can change over time, so the list below may be partial. While we do participate with the insurance companies listed, we may not be in network for every plan within that insurance company. It is always a good idea to check with your insurance provider before scheduling an appointment.

821 North Main St. Ext
Wallingford, CT 06492
Phone: 203.265.5152
Fax: 203.265.1562